Privacy Policy

Updated - Effective  January  18,  2026

1. Introduction

Welcome to Pinnacle Product Advisory LLC (the “Company”, “we”, “us”, or “our”). Your privacy is important to us, and this policy explains how we collect, use, share, and protect the personal information you provide when you visit https://pinnacleproductadvisory.com (the “Website”). By accessing or using the Website you consent to the practices described herein.

2. Scope

This policy applies to information we obtain:

  • Directly on the Website (including forms, registrations, and purchases).

  • Through email, text, or other electronic communications you have with us.

  • Via mobile‑ or desktop‑applications downloaded from the Website.

  • When you interact with our advertising or embedded applications on third‑party sites that link back to this policy.

It does not cover information collected offline, on any other website owned by the Company or its affiliates, or by any third party that is not acting on our behalf.

3. Information We Collect

CategoryExamplesWhy We Collect ItPersonal identifiersName, mailing address, email, phone number (including mobile)Account creation, order fulfillment, customer supportAuthentication dataUsername, hashed password, social‑login tokensSecure login and account protectionPayment detailsBilling address, transaction IDs (card numbers are stored only by our payment processor)Process purchases and refundsDevice & usage dataIP address, browser type, operating system, device ID, cookies, analytics eventsImprove performance, detect fraud, analyze usage trendsCommunicationsContent of messages you send via contact forms, chat, or emailRespond to inquiries, provide assistanceMarketing preferencesOpt‑in status for newsletters, promotional offers, SMS alertsSend marketing communications you have agreed to receive

We limit collection to what is necessary for the purposes listed.

4. How We Use Your Information

  • Deliver the products and services you request.

  • Manage and secure your account.

  • Process payments, issue invoices, and handle refunds.

  • Provide customer support and respond to inquiries.

  • Generate aggregated analytics to improve the Website.

  • Send you newsletters, promotional offers, and product updates only when you have opted in.

  • Comply with legal obligations and protect the Company’s rights and safety.

5. Sharing & Disclosure

We may share your data with:

  • Service providers (payment gateways, email delivery, cloud hosting) who act under strict confidentiality agreements.

  • Analytics partners for aggregated, non‑identifiable usage statistics.

  • Legal authorities when required by law or to protect our rights.

  • Successor entities in the event of a merger, acquisition, or sale of assets, provided the new owner respects this policy.

We never sell your personal information to third parties for their independent marketing purposes.

6. Cookies & Tracking Technologies

  • Essential cookies – required for login, security, and session management.

  • Preference cookies – store language or UI settings.

  • Analytics cookies – collect anonymous usage data; you may disable them via your browser.

  • Marketing cookies – placed only after you have explicitly opted in to receive promotional messages.

You can manage or reject cookies through your browser settings, though doing so may affect certain site functionalities.

7. Your Rights & Choices

You have a number of rights regarding the personal information we hold about you, and you may exercise any of them by contacting us at privacy@pinnacleproductadvisory.com.

Access – You can request a copy of the personal data we have collected about you. Simply send an email with the subject line “Data Access Request.”

Correction – If any of your information is inaccurate or incomplete, you may ask us to correct it. You can update your profile directly on the Website or email us with the details that need fixing.

Deletion – You may ask that we delete your personal data, subject to any legal obligations that require us to retain it (for example, tax or accounting records). Send an email with the subject “Delete My Data.”

Portability – You have the right to receive your personal data in a structured, commonly used, machine‑readable format. Request this by emailing us and specifying that you need a portable copy.

Restriction of Processing – If you want us to limit how we process your data in certain circumstances (for example, while a dispute is resolved), let us know in writing which processing activities you wish to restrict.

Object to Processing – You may object to the use of your data for direct marketing, profiling, or any other purpose that is not strictly necessary for the performance of our contract with you. Use the unsubscribe link in any marketing email you receive, or email us stating the specific processing you object to.

Withdraw Consent – Whenever you have previously given consent for a particular use of your data (such as receiving newsletters or SMS alerts), you may withdraw that consent at any time by contacting us.

We aim to respond to all valid requests within 30 days, unless a longer period is required by law. If we need more time, we will inform you of the delay and the reasons for it

8. SMS Marketing Opt‑Out

If you receive promotional SMS messages from us and wish to stop, you may opt out at any time:

  • Method: Send an email to pinnacleproductadvisory@proton.me with the subject line “SMS Opt‑Out” and include the mobile number that received the messages.

  • We will remove your number from our SMS list and confirm the opt‑out within 48 hours.

9. Data Retention

We retain personal data only as long as necessary:

  • Account information – until deletion or 24 months of inactivity.

  • Transaction records – minimum of 7 years for tax/compliance purposes.

  • Marketing preferences – until you withdraw consent or opt out.

When retention is no longer required, we securely delete or anonymize the data.

10. Security Measures

  • TLS encryption for data in transit and AES‑256 encryption at rest.

  • Regular security audits, vulnerability scans, and penetration testing.

  • Role‑based access controls and multi‑factor authentication for staff.

  • Secure password hashing (bcrypt).

While we strive for robust protection, no system can guarantee absolute security; you share responsibility for safeguarding your passwords.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your residence, including the United States. All cross‑border transfers are protected by appropriate contractual safeguards (e.g., EU Standard Contractual Clauses) to ensure an equivalent level of data protection.

12. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the data promptly. Concerns can be directed to pinnacleproductadvisory@proton.mecom.

13. Your State Privacy Rights

Residents of certain U.S. states enjoy additional statutory rights concerning their personal information. Please review the detailed list below, which outlines the specific rights available to you and how to exercise them.

Applicable States (as of this policy’s effective date)

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia.

Rights Provided

  • Confirm whether we process your personal information.

  • Access the personal data we hold about you.

  • Delete personal data, where permissible.

  • Correct inaccurate data (except where restricted by law).

  • Data portability – receive a copy of your data in a portable format.

  • Opt‑out of:

    • Targeted advertising (excluding Iowa).

    • Sale of personal data (excluding Iowa).

    • Profiling for decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

  • Limit or require consent for processing of sensitive personal data.

To exercise any of these rights, please contact us at pinnacleproductadvisory@proton.me with a clear description of the request and the state you reside in. We will respond within the timeframes required by the applicable state law.

14. Data Security

We have implemented administrative, technical, and physical safeguards designed to protect your personal information from accidental loss, unauthorized access, alteration, or disclosure. Payment transactions are encrypted. Nevertheless, no transmission over the Internet is completely secure; any data you transmit is at your own risk.

15. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, technical, or business changes. When revisions are material, we will:

  • Post the revised policy on this page with an updated “Effective Date”.

  • Notify registered users via email or a prominent notice on the Website.

Your continued use of the Website after such changes signifies acceptance of the updated terms.

16. Contact Information

If you have questions, concerns, or wish to exercise any of your rights, please reach out to:

Email: pinnacleproductadvisory@proton.me
Mailing address: Pinnacle Product Advisory LLC, 1500 N Grant St, STE R, Denver, CO 80203, USA

For SMS‑related opt‑outs specifically, email pinnacleproductadvisory@proton.me as described in Section 8.

Thank you for trusting Pinnacle Product Advisory with your personal information. We are committed to safeguarding your privacy and providing transparent, user‑focused practices.